FAQs
Frequently Asked Questions
Find answers to our most commonly asked questions below. Can't find what you're looking for? Contact us and we'll be happy to help.
Orders
1. How do I place an order?
Browse our store, add your desired products to your cart, and proceed to checkout. Follow the steps to enter your delivery and payment details. You'll receive a confirmation email once your order is placed.
2. I didn't receive an order confirmation email. What should I do?
Check your spam or junk folder first. If it's not there, contact us with your name and the email address used at checkout and we'll resend your confirmation.
3. Can I track my order?
Yes. Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. Use this to track your delivery via our courier partner's website.
Payments
4. What payment methods do you accept?
We accept major credit and debit cards, EFT (Electronic Funds Transfer), and other payment options available at checkout. All transactions are secured with SSL encryption.
5. Is it safe to pay on your website?
Absolutely. MassFuel uses industry-standard SSL encryption and trusted payment gateways to ensure your financial information is always protected.
6. Do you offer buy now, pay later options?
We are continuously expanding our payment options. Check our checkout page for the latest available payment methods.
Shipping
7. Do you deliver nationwide?
Yes, we deliver to all areas across South Africa, including major cities, regional towns, and rural areas.
8. How long will my order take to arrive?
Major cities typically receive orders within 2–4 business days. Regional and rural areas may take 3–7 business days. See our full Shipping Policy for details.
9. Do you offer free shipping?
We run free shipping promotions from time to time. Follow us on social media or subscribe to our newsletter to stay updated.
Products & Supplements
10. Are your products authentic?
Yes. MassFuel only stocks 100% authentic products sourced directly from authorised distributors and brand representatives. We do not sell counterfeit or grey-market goods.
11. How do I know which supplement is right for me?
Our product descriptions include detailed usage information. For personalised advice, we recommend consulting a registered dietitian or healthcare professional. You're also welcome to contact our team for general guidance.
12. Are your supplements safe to use?
All products we stock are from reputable, established brands. However, we recommend reading all product labels carefully and consulting a healthcare professional before starting any new supplement, especially if you have a medical condition or are on medication.
13. Do you stock products suitable for vegetarians or vegans?
Yes, we carry a range of plant-based and vegan-friendly supplements. Filter by dietary preference on our store or contact us for recommendations.
Stock & Availability
14. A product I want is out of stock. Will it be restocked?
We restock popular products regularly. Use the "Notify Me" feature on the product page to receive an email alert when it's back in stock.
15. Can I pre-order products?
Pre-orders are available on selected products. If a product is available for pre-order, this will be clearly indicated on the product page.
Returns & Support
16. What do I do if I receive a damaged or incorrect product?
Contact us within 48 hours of delivery at massfuel.support@gmail.com with your order number and photos of the item. We'll resolve it promptly.
17. How do I return a product?
Visit our Returns & Refund Policy page for full instructions.