Privacy Policy

Privacy Policy

Last updated: July 2026

MassFuel (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your data.

Information We Collect

When you visit or make a purchase from our store, we may collect:

  • Personal details: Name, email address, phone number, and delivery address
  • Payment information: Processed securely via our payment gateway (we do not store card details)
  • Browsing data: Pages visited, time spent on site, device type, and IP address
  • Order history: Products purchased, order values, and delivery information

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and support communications
  • Improve our website and customer experience
  • Send marketing communications (only with your consent)
  • Comply with legal obligations

Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, analyse site traffic, and personalise content. You can manage or disable cookies through your browser settings, though this may affect certain site functionality.

Payment Security

All payment transactions are processed through secure, PCI-compliant payment gateways. MassFuel does not store, access, or retain your credit or debit card information.

Third-Party Services

We may share your information with trusted third parties solely to operate our business, including:

  • Courier and logistics partners (for order delivery)
  • Payment processors (for secure transactions)
  • Email marketing platforms (for communications you’ve opted into)
  • Analytics providers (for website performance insights)

These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

POPIA Compliance

In accordance with POPIA, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal obligations)
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at massfuel.support@gmail.com.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by South African law.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.