Returns & Refund Policy

Your satisfaction is important to us. This policy is designed to be fair, transparent, and compliant with the Consumer Protection Act (CPA) of South Africa.

Eligibility for Returns

You may return a product under the following conditions:

• The product was received damaged or defective
• You received the incorrect item

How to Initiate a Return

1. Email us at massfuel.support@gmail.com with your order number and reason for return.
2. Attach clear photographs if the item is damaged or incorrect.
3. Our team will review your request within 2 business days and provide return instructions.
4. Once approved, securely package the item and ship it back to us.

Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged, defective, or incorrect item).

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome. If approved:

• Refunds will be processed within 5–7 business days
• Refunds will be issued to your original payment method
• You will receive an email confirmation once the refund has been processed

Exchanges

If you'd like to exchange a product for a different variant or item, please contact us. Exchanges are subject to stock availability and must meet the same eligibility criteria as returns.

Exclusions — Opened Supplements

For health and safety reasons, we cannot accept returns on opened or partially used supplements. This includes:

• Opened protein powders, pre-workouts, creatine, or amino acids
• Products with broken seals or tampered packaging
• Items not in their original condition

This exclusion does not apply if the product is genuinely defective or unsafe.

Consumer Rights

In accordance with the Consumer Protection Act, you have the right to return goods that are unsafe, defective, or not fit for purpose. If you believe a product poses a safety risk, please contact us immediately.