Shipping Policy
Shipping Policy
At MassFuel, we're committed to getting your supplements to you quickly, safely, and reliably — anywhere in South Africa.
Order Processing
- Orders are processed within 1–2 business days of payment confirmation.
- Orders placed over weekends or on public holidays will be processed on the next business day.
- You will receive an order confirmation email immediately after placing your order.
Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Major cities (JHB, CPT, DBN, PTA) | 2–4 business days |
| Regional areas | 3–5 business days |
| Remote/rural areas | 5–7 business days |
Delivery times are estimates and not guaranteed. Delays may occur during peak periods, public holidays, or due to courier disruptions.
Shipping Notifications
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. Use this to monitor your delivery in real time via our courier partner's tracking portal.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. We periodically offer free shipping promotions — keep an eye on our website and social media for updates.
Delays
While we do everything possible to ensure timely delivery, MassFuel cannot be held responsible for delays caused by:
- Courier service disruptions
- Incorrect delivery addresses provided by the customer
- Public holidays or load shedding-related delays
- Circumstances beyond our control (force majeure)
If your order has not arrived within the estimated timeframe, please contact us at massfuel.support@gmail.com and we will investigate promptly.
Damaged Parcels
If your parcel arrives visibly damaged, please:
- Take clear photographs of the packaging and contents before opening further.
- Contact us within 48 hours of delivery at support@massfuel.co.za.
- Include your order number and photos in your email.
We will assess the situation and arrange a replacement or resolution as quickly as possible.
Shipping Responsibility
MassFuel takes full responsibility for your order until it is handed over to our courier partner. Once dispatched, the courier assumes responsibility for delivery. In the event of a lost parcel, we will work with the courier to resolve the matter on your behalf.